terrible service

Your customer services sucks we dont get the help that we need and they put us on hold for too long. I called to get my payment date changed and today my account is disconnected and I will now have to pay a reconnection fee for your employees mistake. Every time I call your service centre I do not get the help I need but they tell me what I requested has been done, now I'm siting here with my kids and no service because it has been cut off I cannot work because they dont have any cartoons to watch, why do I have to pay this fee for your employees negligence . I want my services tuned back on because I'm tired of calling the useless customer service