Terrible service DSTV (Price Lock)

I have DSTV Price Lock since November 2018 and my installment is R749 which goes of on the 20th of the month. On 17 September I got an sms indicating that a debit order of R1 038.45 will go off on 20 September. On 19 September my DSTV was stopped and an amount of R1 238.45 had to be paid to reconnect it. I spoke to someone at the call centre that reconnected me and gave me an e-mail address for Price Lock as they have to fix the problem - THEY DON'T HAVE A NUMBER! I sent an e-mail which was acknowledged and a reference number was provided. To date (26 September) I have not received any feedback. On 20 September a debit order of R1 038.45 went of my account. On 24 September my DSTV was stopped once again indicating that I had to pay an amount of R339 to have it reconnected. I called the call centre again but the agent was not willing to reconnect it and promised that a specialist would contact me with 2 - 4 hours. Since I wanted to watch TV I paid the amount but when I switched my TV on there was basically nothing on "Catch Up". I once again made a call and it was restored several hours later despite a promise of 30 - 45 mintes. The so called "specialist" phoned yesterday (25 September) but as soon as I answered the call was terminated. The specialist phoned again this morning but as soon as we started talking she said that the line was not clear and that she would schedule another call and then put the phone down in my ear without even saying goodbye. And still no feedback on the e-mails sent. Another "specialist" phoned at around 11h00 today (26 September) but still could not resolve anything although she was extremely professional and apologetic. A promise was made that she was going to escalate the matter and that my money would be refunded and my account will be sorted out. I am not holding my breath.