LM
Leigh M
1 reviews | Active since Mar 2023
06 Mar 2023, 18:44
Terrible service - DSTV
On the 22 Feb, I purchased the streaming (family package) and was debited with R269. I followed the instructions and created a profile, only to find that not all the channels for this package were available for viewing. This was escalated to Dstvhelp on the 25 Feb ENQUIRY REFERENCE NUMBER : ***6. To date, I'm still unable to view any of the channels and I'm out of pocket.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Mar 2023, 20:20Hi Leigh Malgas,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Mar 2023, 20:20
Official
Hi Leigh Malgas,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
LM
Leigh M's updateReviewer Update
08 Mar 2023, 18:22Thank you to the gentleman that assisted me yesterday but sadly that was all in vain. Today I received a message from DSTV saying that my account has been stopped due to an outstanding balance. How is this possible if I was debited with the full amount the day I purchased the package and only had the privilege of watching 1 evening of the channels I PAID FOR ON 22 FEB???
LM
Leigh M's update08 Mar 2023, 18:22
Reviewer Update
Thank you to the gentleman that assisted me yesterday but sadly that was all in vain. Today I received a message from DSTV saying that my account has been stopped due to an outstanding balance. How is this possible if I was debited with the full amount the day I purchased the package and only had the privilege of watching 1 evening of the channels I PAID FOR ON 22 FEB???