Terrible service - downgrading of DSTV package

Customer # ***

Have tried without success to downgrade my DSTV package to Compact Plus. The reason being given by MultiChoice is that I'm still on contract. Yet my contract expired more than a year ago. The query was escalated two months ago and handled by many from Rudolf to Sihle and others. They block you from being transferred to senior management like Harriet and Pam Mdaweni. They escalated my query to Business Desk but when I call Business Desk I'm told that they are not responsible for resolving this query. The service has been worse than dealing with Government.