VK
Vincent K
1 reviews | Active since Apr 2017
10 Dec 2022, 18:53
Terrible Service - disconnected subscription
Customer service is extremely appalling. Service has been cut despite paying my subscription on time. 10 days into the new month, and having spoken with 4 different consultants, for over an hour, my service is still disconnected. Non of the consultants seem to know how their products work. Terrible terrible service.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Dec 2022, 20:22Hi Vincent Kapuya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Dec 2022, 20:22
Official
Hi Vincent Kapuya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
VK
Vincent K's updateReviewer Update
13 Dec 2022, 18:10No response now, I’m still disconnected. I have spoken to a consultant and they say there is a technical problem with the decoders from DStv side I must just wait it out. Is this correct? Showmax is also still not working?
VK
Vincent K's update13 Dec 2022, 18:10
Reviewer Update
No response now, I’m still disconnected. I have spoken to a consultant and they say there is a technical problem with the decoders from DStv side I must just wait it out. Is this correct? Showmax is also still not working?
VK
Vincent K's updateReviewer Update
16 Dec 2022, 18:36Still disconnected and no response from Multichoice at all, this service or lack thereof is **********. All the consultants can say is it’s a technical problem at Multichoice and I must wait while it’s being sorted, yet I have paid for the month. Absolutely appalling!!!
VK
Vincent K's update16 Dec 2022, 18:36
Reviewer Update
Still disconnected and no response from Multichoice at all, this service or lack thereof is **********. All the consultants can say is it’s a technical problem at Multichoice and I must wait while it’s being sorted, yet I have paid for the month. Absolutely appalling!!!