Terrible service

The most terrible and saddest experience,when you receive such bad service it breaks you and you want to literally cry...I called in five times with my airtime as a paying customer for assistance,They hang up right in my hear,say they calling my manager Babalwa and Amanda the agents that spoke to me putting me on hold while laughing and saying they are calling the manager.They advertise excellent service whereas it's distasteful and disrespectful if you can't deliver great service as an organisation...atleast try moderate that's tolerable...WORST EXPERIENCE OF MY LIFE...This makes us question the staff you keep,calling in five times with no assistance...I am forced as a vulnerable customer to call and plead like I don't pay...Disgusting service