1 reviews | Active since Jul 2011
Terrible Service Delivery
App**** for multiple change of ownership.<br> Various issues in the process; supply documents as requested and supporting information like certified ID's and stating that it is not certified (, coming back to say change of ownership was resolved (*** - Carol Mabaso, self about 8 massages that a manager must call back (not once came back to me, not once...). One change of ownership forgot to do the credit transfers (leaving account in debit) and subsequently loading an additional debit order...<br> <br> The best is that they did 'forget' to transfer the one decoder causing that we did nit have services from 18 March to 23 March. <br> <br> Then I called to request credit as we did not get services for this partucular decorder and the manger Snenhlanhla Sokhulu say they are not willing to provide us with credit.<br> <br> Wonder what the managers Thandolwenkosi Zulu and Kokektso Boyang of call center will do about this...
We apologise for the delayed response and the poor customer experience.
Our records indicate that you have been contacted by Boitumelo and the matter has been resolved.
Thank you for your time and patience.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and the poor customer experience.
Our records indicate that you have been contacted by Boitumelo and the matter has been resolved.
Thank you for your time and patience.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
