TERRIBLE SERVICE/ DAY LIGHT *******/WORSE EXPERIENCE EVER

I'm disgusted by the service, Agents are useless put you on hold for more that 30 mintutes without explaining to you whats happening, I'v paid R 230.00 on the 26th of November 2019. on the 3rd of december received a message that they'v stopped my DSTV as i'v not paid to reconnect, pay R 269.01 FOR WHAT? DSTV IS REALY RIPPING US OFF AND URGENT INTERVENTION IS REQUIRED TO STOP THIS.