Terrible service
I made contact with you guys two weeks ago informing that I will not be able to make payment on the 25th as I will be getting paid on the last day this month.
I was told it's not a problem but the price will increase from R 409 to R 477 which didn't make sense to me becuase the R409 is for a 30 day period of which if I pay later I'd still be paying for 30 days including the couple of days after the 25th.
Today I receive an SMS saying my subscription has been suspended and I should pay R527 to continue watching. Why? When I approached you earlier knowing my situation? Now I have to pay more for what?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Jul 2021, 12:39Hi Slindo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Jul 2021, 12:39
Official
Hi Slindo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team