Terrible service
We have been trying to downgrade from premium to contact plus since December 2023.
In December - Nonjabulo Mdonyana told us it is done! suprise in January - NOT one. on 9 January - spoke to Sisipoho Matyolo and to our suprise after payment was done - it was NOT done!
Today, 05 February 2024 - to our suprise - it was NOT Done! and we were told to R700.00 for change - which due to DSTV fault was NOT done since December 2023!
Thank you to Zinhle Mbata who helped us change it over and adding showmax
seeing is believing and we wait until month end to see if it was realy done.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Feb 2024, 15:55Hi Lusinda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Feb 2024, 15:55
Official
Hi Lusinda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
06 Feb 2024, 16:26why was it Not done in December or January as confirmed by call center people in the complaint!!!
this is NOT acceptable as you confirm the changes, let us do double payment per month and now you cant give us proper feesback
also why are we charge 2 x insurance?
SHOWMAX is also not working? but we have to pay for it?
this is NOT acceptable as you confirm the changes, let us do double payment per month and now you cant give us proper feesback
also why are we charge 2 x insurance?
SHOWMAX is also not working? but we have to pay for it?
's update06 Feb 2024, 16:26
Reviewer Update
why was it Not done in December or January as confirmed by call center people in the complaint!!!
this is NOT acceptable as you confirm the changes, let us do double payment per month and now you cant give us proper feesback
also why are we charge 2 x insurance?
SHOWMAX is also not working? but we have to pay for it?
this is NOT acceptable as you confirm the changes, let us do double payment per month and now you cant give us proper feesback
also why are we charge 2 x insurance?
SHOWMAX is also not working? but we have to pay for it?