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boitumelo N
1 reviews | Active since Sept 2022
05 Sept 2022, 17:14
terrible service
The service from this company is appalling. I was debited 4 times my normal monthly fee and when i called to inquire about this ridiculous amount I their agent was not knowledgeable and could not explain the amount herself. I kept asking for the reference number of the call but instead of giving it to me she kept placing my call on hold until eventually she hung up on me. Her attempt to explain was this amount was that I had an add on channel and when i explained to her that i never requested any add ons, she told me that it was system generated and was not done by any of their consultants so i was liable for the ridiculous amount they charged. This is absurd and day light robery.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Sept 2022, 17:42Hi Boitumelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Sept 2022, 17:42
Official
Hi Boitumelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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boitumelo N's updateReviewer Update
22 Sept 2022, 13:02I am so disappointed in how you actually treat your customers.There is zero sense of urgency in how you handle your queries and one is actually left feeling like they are fighting a losing battle when it comes to you. You promised me a refund and requested a few documents in order for it to be processed. The turn-around time i was given for a your refunds is 72 hours. Its been 48 hours and there has been no feedback or acknowledgement of receipt of my documents. It is for this kind of treatment that you will continue to lose clients.
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boitumelo N's update22 Sept 2022, 13:02
Reviewer Update
I am so disappointed in how you actually treat your customers.There is zero sense of urgency in how you handle your queries and one is actually left feeling like they are fighting a losing battle when it comes to you. You promised me a refund and requested a few documents in order for it to be processed. The turn-around time i was given for a your refunds is 72 hours. Its been 48 hours and there has been no feedback or acknowledgement of receipt of my documents. It is for this kind of treatment that you will continue to lose clients.