Terrible service

My dad passed away and I've been trying to cancel his DSTV subscription. I contacted DSTV via their online chat and chatted to a completely useless agent. My dad had been a loyal customer for the last 23 years and this is how DSTV deals with his matter:

It literally took her 30 minutes just to tell me to email documents to her. This lady wasn't even sympathetic to the fact that I just lost my father! Anyways, I emailed her all the documents and I was told that she would escalate the cancelation.

I then emailed her yesterday for some feedback and waited all day for a response. Needless to say this person didn't even respond. I emailed again today and still nothing.

The person I've been dealing with is Ntombifuthi Gumede. It would be great if DSTV allocated some of their budget to train their staff members. Very disappointing