Terrible service by multichoice consultant

A employee of multochoice a lady by the name of Dudu took me for a ride today. She promised to escalate my call to their IT guys to assist in reactivating my holiday home decoder since she was unable to reactivate it from her side, she told me it will take an hour for the error (E16-4 ) to be rectified. I phoned again after 1 hour only to find that she did not bother escalating the call. I'm visiting my holiday home and it's been more than two hours of waiting. Thanx multichoice for your terrible service