TERRIBLE SERVICE BY DSTV (MULTICHOICE)

The service at multichoice call centre is disgusting. I have been call the whole of last week with out getting any help. Not to mention their finance department that does allocations. I have a payment I made in August for September that has not been allocated till today. I am left with no services for a week now. I have wasted more than R500 airtime calling them. Even the call centre supervisors at the Durban Branch are as useless. Why is it my fault that their finance department has backlogs? How can their backlog drag for so long? When I send complaints on their emails, noone responds. I am not happy with multichoice at all. I am so angry, if I knew any walk in centre I would have gone there already. I have been waiting for the call from Finance for a week now but I haven't received it.