Terrible service by DSTV

DSTV and their nonsense service keep expecting me to pay ridiculous amounts of money for absolutely nothing.

On the 27th of last month - October (which is my payment date) I called in to have a downgrade done on my subscription. I was told that all I would have to pay is 580 ... I paid 700 because I had rented some movies on box office. I then got home and my recording functions were deactivated, I called in again and was told to pay 140 ... I paid 200. They then activated my recording functions. Today (8/11), two weeks later, my recording functions and catch up have been disconnected and I'm told to pay another 200???

In what world does it make sense to pay well over 1k for a subscription that costs 519??? This is absurd !

On top of that I was dealing with a service consultant who was very unbothered by my questions and didn't answer a single one of them.

I'm really considering cancelling this subscription completely and try this streaming thing cos I'm tired of being taken for a ride