FP
Francois P
1 reviews | Active since Jan 2024
29 Oct 2024, 17:10
Terrible service
Seriously dstv.. you don't take a debit order. Cancel my services on the 29th ... Three days of viewing I paid for now gone and you expect me to pay R150 reconnection fee?? No wonder everyone gone to streaming services
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Oct 2024, 17:22Hi Francois,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Oct 2024, 17:22
Official
Hi Francois,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
FP
Francois P's updateReviewer Update
30 Oct 2024, 14:56ok so why don't you let your clients know???? How do i know its gone to cash if you cant even message or email?? i want a credit for yesterday i had no services all day but you want a full premium???? And what about the reconnection fee? Whose going to pay that? Me again. How can you be so shocking with communication with your clients when you have last so many already? Value your clients and as for your call Centre, they definitely been trained in the client is always wrong!!!! I really need to consider other options
FP
Francois P's update30 Oct 2024, 14:56
Reviewer Update
ok so why don't you let your clients know???? How do i know its gone to cash if you cant even message or email?? i want a credit for yesterday i had no services all day but you want a full premium???? And what about the reconnection fee? Whose going to pay that? Me again. How can you be so shocking with communication with your clients when you have last so many already? Value your clients and as for your call Centre, they definitely been trained in the client is always wrong!!!! I really need to consider other options