Terrible service as usual

It seems that every time I need to interact with your customer service department, I end up with a complaint. I have not been able to access my showmax for over a week now, it says I'm not subscribed, even though I am. I called in, I do not know the girls name who took my call, but If possible, please find the call and you will realise, I was put on hold for over 30 minutes, as I type this out, the call has been ongoing for 38 minutes, but only 6 of those minutes were talk time, then I was put on hold, without any updates as to what the agent was doing. Please reach out to me to fix my issue, I know you don't value your customers because you never give updates regarding complaints, I'm still waiting for an apology for my last one, but at the very least, please provide the service I pay for.