Terrible service and ****s/****mers

For the whole month of July i have been calling Multi choice, they will give you false information, i have spoken to managers and call Centre guides, since the 1st, of July on the 29 June i spoke to a gentleman Andile he said i must pay 782 for the 24 months to my surprise 2 days after the subs are closed, i called Multichoice advising the to listen to calls between me and the gentleman they promised to do that and call me back and they never did. they opened the subs 2 days after it was closed again i used R165 airtime to be put on hold for 30 mnts.every day i speak to different person and i get no joy. Siyamthanda Booi put me on hold and drooped the call, Nobubalo Camagu who is a manger never reply to any email or call she is always in a meeting or busy on a call as pet guides i wonder if multichoice calls are recorded because. i want them to call me asap on *** before i send this to Ombudsman.