Terrible service and *********** customers at multichoice

So I decided to downgrade my dstv account last month because they were inconsistent and kept switching off my dish by the 24th of each month even though i kept telling them that they should atleast wait until month end or the 1st but it didnt happen and i kept paying reconnectiion fees. So my account was downgraded I couldnt watch all the channels and I was asked to pay an amount of just below R300 which l did immediately. this all happend round about the 25thOctober but guess what, today im disconnected again and asked to pay my installment I use to pay every month because the package was never downgraded. I called this morning at 8 they were going to escalate but nothing happened now 3 hurs later im also told i have to wait for 48 hours for them to retrieve a call so in the mean time my account is inactive, how terrible is this for an error on their side. Thats the reason I downgraded i dont want to deal with multichoice their service is horrible, i also told my parents and family members to downgrade because we all have Netflix and they will be doing it today. I guess dstv dont care about word of mouth and they dont care about loosing about 3 customers they have more customers