Terrible Service and lack of communication

<p>I purchased an Explorer last year November and since then have the below mistakes from various agents I have spoken to.</p> <p> </p> <p>1 when I called to activate my explorer I was told that the decoder comes with an automatic access to record rewind and pause TV really I pay 80 per month for this. </p> <p>2 I called at a second time and asked the person who I spoke to to transfer my sub to my holiday home but guess what, this was not done then when I called again and had it done but then I was billed separately while I am an annual payor and not told I would be billed separately.</p> <p>3 I went overseas for 2 weeks and asked DSTV to suspend my account for the 2 weeks when I got back and called them to reactivate my account suddenly I need to pay the new rate which was from April this year. As above I'm an annual payor and this was not explained to me on the call I made to DSTV initially to suspend service.</p> <p>Today I spoke to a team leader Kieth who was helpful but was not in a position to make any decisions. I asked to speak to a manager which led him to saying he has no idea which managers are on the floor. He would have 1 call me within the hour. No call in that hour.</p> <p>The solutions Kieth gave me in no way were fair as I would loose in the long run. Please resolve this.</p> <p> </p> <p>Thank you</p>