Terrible service and confused staff,

Ooops, pathetic, after escalating a complaint last week and being assured all is resolved, guess what MULTI CHOICE just did it again, today my service disconnected again, 2 calls to DSTV spoke to Ziyhanjwa Xongo and Loneeeka Biyela is big zero, I want multichoice to refund me for the cost of all my calls since July and deduction on subscription for failure to deliver service that has been paid for, last week I spoke to Sandile from the hello Peter customer complaints and I guess I was fished again with false assurance. Acc number ***2