Terrible service and communication

Terrible service!

This is the second time I have this problem with dstv. When I signed up with them the first time in November 2019 price lock, they kept charging me more than what I supposed to be paying.. Tried phoning kept being told that they will escalate the issue.. The issue was only resolved eventually through writing a review here..

Guess what, I now took the November 2020 price lock of R999 per month for 12 months and same issue again.. I have 2 dual views with 1 being free ofcourse and the other costing R99.. Before finalizing everything I asked the consultant how much I will be paying, I asked this 3 times and I was told R1098.. I now paid R1387.. I phoned a week prior to my debit order and kept being told that the issue will be escalated to the price department and they will phone me back within 48 hours, I am still waiting.. Absolutely terrible service and communication! I do not know what to do anymore as I phone and phone and all that can be done is for the issue to be esculated, they cannot even give me a breakdown of exactly why I am being charged the amount that I am.