Terrible service and a *******

The worst service ever! I had to change my PVR decoder because the hard drive was faulty. The Roodepoort branch exchanged it with another faulty one for R600.00 not bad for a faulty decoder. I went back to exchange it to find the queue out the door and 2 people attending to the customers. I left and went to the Randburg office, sat there for 4 hours while the assistant changed the decoder 3 times in a row. I got home to find this one is also not even loading and saying there is a fault with my satellite dish. How can my satellite dish just get faulty in the time I went to Randburg and back. I called the customer service the lady promised to call me back I’m still waiting for almost an hour now. DStv get your act together or I’m going to cancel my subscription with you. Either you fix this decoder or give me my R600.00 back.