Terrible Service After Wrongful Debit Order

<p>At the end of September my bank account was wrongfully debited by DSTV. I queried the debit through Twitter and it was confirmed that the debit should not have occurred. </p> <p> </p> <p>I requested a refund and was told that it will take a week to reflect in my account. More than a week later and it has not reflected in my account. </p> <p> </p> <p>I continously get contradicting messages from the support staff via Twitter. </p> <p> </p> <p>This is annoying and I demand an immediate refund. Cannot wait another week. </p>