Terrible service

I have been trying for 2 days to change my account from annual to monthly and even to find out instalment apparently the screen blanks out and no one can access the account chantal was supposed to get her manager to call me back and today they tell me they cant see anything they not sure what to do So after 3 calls first time the agent tries to assist and urself me off and then these 2 makes me wonder what is going on at multichoice. This is not the first time they failed at service this company keeps on failing to produce any sort of customer service to the customer Sort out my account dstv and if you cannot Do not cut off my services due to your incompetence to check a customer's account and confirm amount due and change plan.