TERRIBLE SERVICE

TERRIBLE SERVICE- INCOMPITENCE

I AM SICK AND TIRED OF MUTICHOICE AND ITS INCOMPITENT STAFF, I CALLED IN AUGUST 2021 TO CANCEL MY SUSCRIPTION I SPOKE AN AGENT HE ADVISE IT WILL BE CANCELLED THE FOLLOWING MONTH, I THEN BOUGHT A NEW EXPLORA DECODER AND CALLED IN AGAIN TO ASK FOR A PRICE LOCK WITH MY OWN DECONDER I WAS ADVISED THAT I NEED TO SMS AND THE AGENT ADVISE SHE WILL ESCALATE THE MATTER TO THE RELEVENT DEPARTMENT, THEY THEN ACTIVATED THE COMPACT PLUS WITHOUT MY PERMISION ON A NORMAL PRICE - AS IF THAT WAS THE WORST PART THE DSTV WAS NEVER CONNECTED I GOT HANDED OVER TO MBD FOR COLLECTION - FOR WHAT I HAVE NO IDEA TILL TODAY I AM STILL AWAITING FEEDBACK - I WAS FEED UP WITH THEM I STOPPED COMMUNICATING WITH THEM. FAST FORWARD I CHECK MY DSTV SELF SERVICE THE AMOUNT INCREASED FROM THE INITIAL AMOUNT I WAS HANDED OVER FOR WHICH WAS R260.00 TO OVER A THOUSAND RAND AND TO MY SUPRISE BOTH DECODER WERE ACTIVE - I CALLED IN AGAIN THE AGENT CONFIRMED THAT BOTH DECODERS WERE ACTIVE I REQUETSED FOR THE 1ST DECONDER TO BE DISCONNECTED AGAIN SHE ADVISED LIKE THE PREVIOUS AGENT IT WILL BE DONE AFTER A MONTH - I THEN CHECKED THE APP AND THE AMOUNT DUE WAS R555.00 I PROCCEDED TO MAKE THE PAYMENT , I CALLED BACK ONCE AGAIN IT WAS ADVISED THAT THE BOTH DECODERRS ARE ACTIVE AND WILL ONLY BE SWITCHED OFF END OF FEBRUARY 2022 - THEN THEY DROP YET ANOTHER BOMBSHELL ON ME WITH OUT COMMUNICATION THEY SWITCHED OFF THE COMPLACT PUS LAST WEEK ON THE 5TH AFTER PAYMENT WAS MADE JUST DAYS BEFORE. I AGAIN GIVE A CALL TO THEM SPOKE TO AN AGENT BY THE NAME OF SMAGALISO I EXPLAIN THE STORY TO HIM HE ADVISE I NEED TO MAKE A PAYMENT OF R410.00 WHAT FOR I ENQUIRE HE THEN EXPLAINED THAT I AM CHARGED FOR THE ACTIVATION OF BOTH THE DECODERS AND THE 1ST ONE IS COMPLETED DISCONNECTED- AND THE COMPACT PLUS IS OFF DUE TO ARREARS I FURTHERMORE ASK THAT WHY IS THE COMPACT PLUS DECODER OFF AS I MADE THAT PAYMENT HE ADVISE IF THE FAULT IS ON THEIR SIDE THEY WILL RECTIFY THE ERROR, IMAAGINE AT THE STATE I AM APPAULED BY THE IF IN THAT STATEMENT , WHILE IT IS INDEED THEIR FAULT AND INCOMPITENCE THE LINE GOT CUT - I CALLED IN YET AGAIN LITERALLY LOOSING MY COOL AS THE AGENT I SPOKE TO ADVISE THERE IS NO NOTES ON MY ACCOUNT SO I HAD RO REH**** THE STORY YET AGAIN I MEAN WHO WORKS ON AN ACCOUNT BUT DOES NOT LEAVE NOTES THIS GOES TO SHOW THE LEVEL ON INCOMPITENCE. I FEEL LIKE THIS IS A CIRCUS AND WE ARE ALL JUST BEING MADE A JOKE OFF. MOVING RIGHT ALONG THE AGENT NOZI ESCALLATED THE MATTER TO HER SUPERVISIOR WHO SUPRISINGLY GAVE ME A CALL WITHIN 5 MINUTES I WAS IMPRESSED - I GAVE HER THE STORY FROM THE BEGIINNING SHE ALSO ADVISE THERE WERE NO NOTES ON MY ACCOUNT I WAS AT THIS STAGE NOT SHOCKED ANYMORE BY THE CIRCUS RUN AT MULTICHOICE, SHE ADVISE SHE WILL ESCALATE THE MATTER WITH THE BILLING DEPARTMENT SO THEY CAN INVESTIGATE THE MATTER SINCE SHE WAS THE ONLY SENSEBLE PERSON I SPOKE TO SINCE THE BEGINNING SHE GAVE ME A LITTLE HOPE SHE ADVISE SHE WILL REVERT BACK TO ME WITHIN 48HOURS