Terrible service

Yet again I am disappointed by the service I received from Multichoice, it appears that my Debit order didn’t go off beginnig of January as it should have, so today I see that my service has been suspended, so I call in and query why, I was advised that I hadn’t paid. So I advised the young lady that as per my knowledge the debit order should have gone off on the 2nd and asked didn’t Multichoice debitas per usual,she advises that I am listed as a cash paying customer (which I have never been, my account has always gone off via debit order) I then requested to speak to a supervisor she then called the supervisor and we spoke, he advised I would need to pay R792, I queried why as my bill is R677, he advised I had to pay a reconnection fee and also Showmax to which I argued that it’s not my failt that DSTV didn’t debit my account why should I pay a reconnection fee, he said he will reverse that reconnection fee, I then queried the Showmax story and I advised him that when I took Showmax it came with a 14 day trial, however I couldn’t even use the service as it was promting me to upgrade before I could watch, a previous call was logged to Multichoice for assistance but I didn’t get help so I cancelled that subscription on day 5 and received a confirmation email that it is cancelled, so why is Multichoice charging me for a service I cancelled while it was still under trial period, he advised he will also cancel that amount, he requested that I give him 30 minutes to process the recersal of R115 and he will call me back in 30 min, it has been over 4 hours and still no call, so I called in to query and the lady I spoke to said she is checking for me, there is nothing on the system, she put me on hold for over 30 minutes until I hung up, I need someone to confirm that reversal and then give me the correct amount to pay, I am waiting to make a payment but I am not getting any help from Multichoice