LJ
Lee J
1 reviews | Active since May 2011
22 Feb 2016, 14:23
Terrible service
Once again, DSTV doesn't fail to disappoint. I have a bouquet for only certain channels that I do watch, the rest is absolute **** but coverage has been terrible to say the least. Calling multichoice doesn't help as the staff can't even fix things (*********** to say the least!). <br> <br> I've had about enough of multichoice. I'm basically paying for nothing!<br> <br> Apologising doesn't help. And blaming it on the installation is absolute nonsense as well.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Feb 2016, 15:48Hello LSJ24,
We're sorry to hear of the disappointment and and of the level of service you experienced in this regard.
Please note that some of our technical issues cannot be resolved over the phone. For this reason, you need to have your decoders tested at the nearest MultiChoice branch or agency. Our technical team will check your decoders to identify the cause.
If it's the installation we recommend the use of a MultiChoice Accredited Installers , please note we cannot provide quotes or estimates regarding installations. You may use this link to check for an accredited installer in your area : https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller.
Once again apologies for the bad service you received. Our intention is to always provide great customer experience at all times.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and and of the level of service you experienced in this regard.
Please note that some of our technical issues cannot be resolved over the phone. For this reason, you need to have your decoders tested at the nearest MultiChoice branch or agency. Our technical team will check your decoders to identify the cause.
If it's the installation we recommend the use of a MultiChoice Accredited Installers , please note we cannot provide quotes or estimates regarding installations. You may use this link to check for an accredited installer in your area : https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller.
Once again apologies for the bad service you received. Our intention is to always provide great customer experience at all times.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply25 Feb 2016, 15:48
Official
Hello LSJ24,
We're sorry to hear of the disappointment and and of the level of service you experienced in this regard.
Please note that some of our technical issues cannot be resolved over the phone. For this reason, you need to have your decoders tested at the nearest MultiChoice branch or agency. Our technical team will check your decoders to identify the cause.
If it's the installation we recommend the use of a MultiChoice Accredited Installers , please note we cannot provide quotes or estimates regarding installations. You may use this link to check for an accredited installer in your area : https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller.
Once again apologies for the bad service you received. Our intention is to always provide great customer experience at all times.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and and of the level of service you experienced in this regard.
Please note that some of our technical issues cannot be resolved over the phone. For this reason, you need to have your decoders tested at the nearest MultiChoice branch or agency. Our technical team will check your decoders to identify the cause.
If it's the installation we recommend the use of a MultiChoice Accredited Installers , please note we cannot provide quotes or estimates regarding installations. You may use this link to check for an accredited installer in your area : https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller.
Once again apologies for the bad service you received. Our intention is to always provide great customer experience at all times.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna