KW
Kelvin W

1 reviews | Active since Jun 2016

22 Feb 2021, 09:06

terrible service

i have been trying for DSTV price lock from the 27th January 2021 first i was given the wrong package and was told to deposit the money in for it, than i was promised an agent will call me and every time i chat to them they will say an agent will call you please be patient and when i call dstv multichoice i get told the call is being escalated so my question is if you guys are already treating us like this now what's gonna happen when we get the price lock

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Feb 2021, 10:59
Official
Hi Kelvin,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
KW
Kelvin W's update24 Feb 2021, 12:04
Reviewer Update
i spoke to a lady by the name of lesego kwapeng two days ago concerning where exactly is my decoder and she said she will track the courier and update me and two days later i am still waiting