CM
Clemantia M

1 reviews | Active since Feb 2018

08 Mar 2023, 21:58

Terrible service

TCR are authorized by Multichoice to collect the outstanding balance on your DStv account. Please pay R434.37 to settle your balance. You can pay here https://payat.io/dstv/***2 or call us on *** for payment options. Thank you

I don’t know how many times I tried to reach out to DStv on this platform to fix my account and each and every time I get a response that my account is overdue. I tried to reactive my service via the MyDstv app the one decoder was activated and when I proceeded to the next decoder it requested that I make payment. However as I pressed the payment button I got a message to pay the normal premium plus an outstanding balance. I failed to do so as I did not have DStv service for about 3 months because my services got disconnected. DStv is a cash business you don’t comply they deactivate your service. Today I got the above message to pay DStv can someone call me to discuss this account because I am not paying for a serviceI never had

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Mar 2023, 22:07
Official
Hi Clemantia Moloi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
CM
Clemantia M's update22 Mar 2023, 02:49
Reviewer Update
Hi
I am still waiting for feedback.
Someone called me while I was in a meeting. I requested a call back to date it hasn’t happened.

CM
Clemantia M's update24 Mar 2023, 13:54
Reviewer Update
Can I please be assisted so I can reconnect my service