Terrible service

I made a payment on the 27/1/22 however the reference was wrong I phoned multichoice I spent 25 minutes with Fezeka Gana on 1/2/22 she said I must sent proof of payment the next morning around 8h40 she said she will call at 10h00am she did not. I phone again around 14h00 on 2/2/22 I spent 20minutes I told her the same story she said she will activate it and call me she did not call neither reconnecting . I phoned again around 17h30 2/2/22 I spoke to Siphesihle in Durban she refused to forward the call to her manager I spoke to her for 25 minutes she said she will activate it, it is not activated.

I spent my airtime to call them they are *********** and they don't respect customers how do you promise and not deliver failing to give feedback. They will not be a monopoly forever one day they will have competition they will loose customers