Terrible Service

WORSE SERVICE EVER...I AM BEING BILLED FOR A SERVICE THAT IS NOT ACTIVATED...NOBODY CALLS ME BACK IT HAS BEEN 2 MONTHS NOW.THE SUPERVISOR ANSELM KAPUTO IS STILL CALLING ME BACK ITS OVER 10 DAYS ALREADY.BUT EVERY MONTH DSTV TRIES TO DEBIT MY ACCOUNT AND APPARENTLY MY QUERY HAS BEEN ESCALATED BUT ITS BEEN 2 MONTHS ALREADY AND IM STILL WAITING