1 reviews | Active since Dec 2013
TERRIBLE SERVICE
I came home today to find my DSTV subscription disconnected. I called The call centre, they say I owe R1000 and some change. I spoke to the lady (Jabulile) for an hour trying to explain to her that according to my statement I don't owe any money. Eventually she said that he supervisor will call me back which obviously didn't happen. All of of a sudden my services were reconnected. So I called back and this time spoke to Mariam who did try to help but also couldn't understand the account. Then they say my statement is wrong. She was supposed to call back and guess what...no phone call. I spent 2 hours on my cell phone. DSTV TRIED TO BULLY MONEY OUT OF ME TODAY. THEY HAVE NO IDEA OF HOW THEY HANDLING THE ACCOUNTS. PATHETIC
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We have adjusted the billing on your account to reflect the correct amount due. According to our records your account is reflecting a debit balance of R644 due on the 1March 2015.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We have adjusted the billing on your account to reflect the correct amount due. According to our records your account is reflecting a debit balance of R644 due on the 1March 2015.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***