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melita M

1 reviews | Active since Sept 2017

24 Jul 2020, 16:19

Terrible service

This company got me tired with their poor service;the keep saying I owe a premium from October last year;I was on the phone with them for more than two hours in march;they picked up their auditors were at fault and rectified it;on Wednesday I got an sms that they will be deducting double my premium;when i call them they say it's from October last year ;i called again today after getting a referemce number on Wednesday and no feedback;they want proof of payment they claim they sent me an sms which I didnt get who keeps proof of payment for dstv for over 6 months ???I am their randburg office since 15:22 and still haven't received any way forward the ladies have been checking my account since then I am number 4555 which was printed at 15 22;iys unbelievable the month I am.owing has changed in the interim now they saying september last year ..I am very upset right now I am left at a desk and they busy elsewhere am getting frus9as it's been 15 minutes and no one is coming back all they say is we still checking.how hard can it be really its not rocket science

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jul 2020, 16:34
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
mM
melita M's update27 Jul 2020, 10:27
Reviewer Update
Hi,,this is incorrect ,no on bothered to call or to check my account properly i spent an hour at your offices on Friday,two different people checked my account and confirmed i don't owe a cent,your auditor messed it up so its easy to say i owe R489.00,how can i owe that amount from last year and no one picks it up,in March i was told the story of the auditor and it was resolved suddenly it resurfaces again,i am spending money making calls and petrol driving around to go to your offices as there is no help via phone,i mean which month do i owe,is it Oct ,Sep 2019 or is it March 2020,you better be sure about your facts as this is just a guess,i will proof you wrong and what then,who is going to compensate me for the drive i took,the hour i spent at your offices the airtime of making calls to your call centre and being put on hold the whole time,check your facts before replying back to me,i will pull a back statement and email it to you for March and if there is no reversal what is going to happen?