Terrible Service

I have been annoyed with the service from Multichoice for a while now ( since I installed DSTV a few years ago).<br> Firstly the waiting period to speak to a consultant is **********, then the people on the other end of the phone is not always competent . I have had an incident where I upgraded my service from Compact to the Extra and I paid in an amount of R130 besides my compact subscription, I informed the consultant about this and they then proceeded to upgrade my package. now 15 days later my service is suspended and I called in yesterday to inform Multichoice and then I was told that I need to make a payment of R280+ before they reconnect, I was surprised with this as I was not informed about this nor did I get a warning message on my TV. When I called yesterday I was informed that they will pull the call to listened to my last conversation with the consultant and call back. I am still waiting and my account is still in suspense. <br> I would not have minded should they have come back to me telling me I have an outstanding amount but not bothering to call me back is irritating the hell out of me.<br> Pathetic Client Service!!