1 reviews | Active since Oct 2022
Terrible service
Good day I have had endless problems with DSTV ever since I upgraded to a bigger internet package last year. Now I am again struggling with them. On the 17th or 18th of January I noticed that all of a sudden, my data is disappearing like water that runs down a drain and none of my connected devices can explain where my data disappears to. I contacted dstv, and yet again, escalating my complaint, but no response. 110 GB of anytime data were depleted in less than 2 weeks time, and I cannot explain it. I am not even at home during the day. On Sunday I again contacted DSTV, but again, they just escalate my problem and promise callbacks within 48 hours, but yet again, nobody even bothers to call me back, even after contacting *********** via 3 emails. I am so disappointed and frustrated, because again they are costing me extra money, because i have to keep loading more data onto my account in order to be connected. When is this ******* going to stop?
I received a call, but my problem was not resolved. I asked for the internet department to call me because I want to know why my data feels like it's bleeding so fast it is disappearing, but still nothing. People, anyone reading this...I will never again recommend this internet to anyone ever again. They just call you when you are a new client or if you want to upgrade, other than that, you will never hear from the internet department ever again for any other reason. One thing is for sure. They can cut my subscription, but i am not a hell paying until this is resolved. I am working very hard for my money, and i do not pay dstv to waste it or to take it from me and not deliver the services it's meant to pay for.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
