TERRIBLE service!!!

I called the call centre, trying to get assistance for my parents' Dstv account. This lady, by the name of Thobeka, starts cutiing in & answering what she thinks is my question. When I asked her to give me an opportunity to complete the question, so that she has better understanding of the matter, she put me on hold!!! 2min later she comes back on the line, to find me still holding... 10min later, I'm STILL holding...

These are one of the reasons why some of us have moved to alternative entertainment...

Well done, keep up the **** service!!!