terrible service

I have dstv connected at my home and my mums plce both under 1account which i pay for. My debit did not go through thus resulting in th dstv being disconnected. I went to make payment and re connect a lower package(i was on premium full bouquet with xtra view and a north india which is at mums place)and i was now told that i cannot switch to a lower package. From what i understand i no that you are required to pay for th month ahead before u watch so why am i required to pay for premium if i no longer require it anymore and i cannot afford it? I refused and said i will pay the reconnection fee and the pro rata of previous month to date but i dont want the premium anymore i want to downgrade to compact and i was told i cannot do it. I have to pay for premium and then i can downgrade next month. I think that is ridiculous and i refuse to be forced to pay that amount for my dstv to be re connected i should be able to freely choose what package i require. I have called the call centre and even been to th dstv centre in umhlanga and both times i was not assisted and turned away...now i cannot reconnect because of being forced to pay what url tell me to pay...