terrible service

i am absolutely dissapointed with dstv being a customer since 2019 ive had endless problems with them and my billing.. I recently upgraded my package and took a price lock package they had been debiting me all these years apparently they didnt debit me this month because im a cash paying cuatomer as per their system....so because i didnt apparently pay this month i am being charged the days the account was active as per the team leader multichoice gives a grace period to all customers but since i did not pay on the 2nd they are charging me from the 2nd to 10th...that doesnt even make sense i didnt get no sms or notification for payment but i am being charged 3 months in a row now the amount on the app and what i actually pay was incorrect so whos fault was it!?! Apart from terrible cuatomer service dstv shows the same thing everyday and still wants to rip us off??? I will not recommend anyone to get dstv or to upgrade or renew contracts its very dissapointing!!