KP
Kevendren P
1 reviews | Active since Oct 2015
05 Oct 2015, 14:42
Terrible service
The service received with my account billing was the most horrible experience ever. I was on the phone for 3 hours with 3 different service agents and they kept dropping the call on me. They didn't even bother calling me back and when I called back I couldn't get to the service agents that were assisting me. The excuse was they cant transfer calls. I still haven't received joy and still waiting for someone to get back to me. I went in to the service centre in Springs and they couldn't help. They have to escalate it they said. Either the people need better training or the systems that they are using are *********** or maybe even the people are ***********.<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Oct 2015, 09:31Hello kpandaram,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your querry to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your querry to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply20 Oct 2015, 09:31
Official
Hello kpandaram,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your querry to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your querry to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile