terrible service!!!!

-i have been calling for over a week already, i called now and the lady asks me for my ID number, while speaking she puts me back into the line but to sell us a product, they call you all day. a consultant deleted all my channels from my app!!!!! and can someone please give me an answer as to why the app does work on my tv, the error says I'm streaming elsewhere how is that even possible when i only have the app on MY PHONE and now the tv