Terrible service

I've been trying to do a change of ownership from July. First I was told it cannot be done as I had already paid. The I was asked to resubmit the form in August. They could not put in the request then. I then resubmitted the forms the 27th of August and was told that due to the insurance going off it could not be done. I then requested for the insurance to be cancelled. I have made more than 7 calls to the call centre. I just called and was told no forms were received. I requested to speak to a manager and was told I am not able to as he was on the phone. I then asked to be called back and was told it cannot be done. Really multichoice/dstv? disgusted is not the word. I held on till someone eventually came to the phone and my call dropped as I ran out of airtime and no one bothered to call me back. I am amazed, disappointed and disgusted by the service.