1 reviews | Active since Mar 2015
terrible service
I walked into colarado multichoice dstv agency at Westgate mall on 29 august 2015 at 10 :20am to do a transfer of ownership for a dstv explora decoder and get a new smartcard...I waited along with many others in a long queue for almost 30mins. I finally reached the consultant and got the decoder changed onto my name...The consultant had difficulty linking the new smartcard with the explora decoder n took another hour trying to remedy the problem. The problem was not resolved after 1 hour 45mins in store. I was asked if I wanted to do any shopping at the mall while they sorted the problem so I left my decoder with the consultant while retaining my receipt for change of ownership. Wen I got back to the store about 30mins later just before they close. The decoder had still not been sorted out...no feedback had been given and I am left feeling frustrated at such terrible service from a multichoice agency. I will voice this complaint further..
Dear Vishailen
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Vishailen
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter