Terrible service

I have experienced a bad, terrible service with dstv, I have 2 decors which I pay every month, 2 weeks back they disconnected my accounts when I called them I was told I have a 3rd decoder was activated on the 27th July and I never contacted dstv or open any decoder they then said to me they will investigate and they cancelled the 3rd decoder, 4 days later they disconnected me again and I was told the same story this happened more than 5 times they are singing the same song without fixing the error on their side, yesterday I had to spend R200 calling them to connect my service since they again disconnected it, I'm very frustrated with their terrible service and even now I'm waiting for the 4th day for dstv to disconnect my service meaning every after 4th day I must have R200 airtime to call dstv, if this 3rd decoder was activated due to system error on their side why it is so difficult for them to fix it, I have never ever in my entire life received such a terrible service, I won't pay for the service I don't know about I'll rather use live stream if I have to.