JD
Johannes D
1 reviews | Active since Oct 2014
04 Aug 2015, 10:42
terrible service
hi <br> <br> i am shocked with the terrible service i retrieved from multi choice on my payment inquiry as we made to Multi choice on the 6th of June via internet transfer using id number and the id used was *** and we actually spent the July calling the call center everyday sending proof of payments to every team leader on the call center floor with no assistance the made additional payment but still we are finding our selves without any assistance even today and this account is for my Granny
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DStv (MultiChoice)'s replyOfficial
07 Aug 2015, 11:13Hello stefu,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm the payment amount of R100.00 was allocated to customer number ***8 Mrs CM Namane. The DStv Access package is active and reflects a credit amount of R21.46.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm the payment amount of R100.00 was allocated to customer number ***8 Mrs CM Namane. The DStv Access package is active and reflects a credit amount of R21.46.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply07 Aug 2015, 11:13
Official
Hello stefu,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm the payment amount of R100.00 was allocated to customer number ***8 Mrs CM Namane. The DStv Access package is active and reflects a credit amount of R21.46.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm the payment amount of R100.00 was allocated to customer number ***8 Mrs CM Namane. The DStv Access package is active and reflects a credit amount of R21.46.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,