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Neil N

1 reviews | Active since Sept 2014

15 Nov 2022, 14:28

Terrible Service

Terrible Service My Customer number is ***0. My services were cut on the 02/11/2022 due to non payment. I made a payment of R445 on the 09/11/2022. The amount due at the time was R390. I was told that because I made a payment after hours I should send a POP through. I did that. On the 10/11/2022 the service was still not reconnected. When I called an agent found the POP and connected me. Then in the 12/11/2022. They disconnected me again. I had to call on the 13/11/2022 now the agent said that they don't have the POP. I resent it and was connected. Now today the disconnected me again. I have a few issues with this terrible service. 1. It has cost me around R120 in airtime to always call them. 2. Everytime the disconnect me they charge me R50 to reconnect when the error is with them. 3. I don't understand how it take so long to allocate a payment. 4. I am being inconvenienced by their failure to deliver service. If any one from DSTV reads this please contact me on ***.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Nov 2022, 14:34
Official
Hi Neil , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
NN
Neil N's update15 Nov 2022, 16:04
Reviewer Update
Please treat as urgent. Thanks