AT
Angelique T
1 reviews | Active since Sept 2012
29 Jul 2015, 07:34
Terrible Service
I have called 3 times each call 30min long. My box office won't allow me to register by SMS so every time I have called the call centre they say they have to send it to the technical department and still nothing has changed after 3 attempts. I don't even receive feedback nothing from them and my box office still does not work.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Jul 2015, 17:02Hello Angelique1990,
Please accept our sincere apology for the delayed response and the inconvenience you may have experienced.
We could not get hold of you today to discuss your query with you telephonically.
It was also not possible to access your DStv account to provide assistance.
Kindly provide us with the following details for further assistance:
o Your identity number.
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our sincere apology for the delayed response and the inconvenience you may have experienced.
We could not get hold of you today to discuss your query with you telephonically.
It was also not possible to access your DStv account to provide assistance.
Kindly provide us with the following details for further assistance:
o Your identity number.
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 Jul 2015, 17:02
Official
Hello Angelique1990,
Please accept our sincere apology for the delayed response and the inconvenience you may have experienced.
We could not get hold of you today to discuss your query with you telephonically.
It was also not possible to access your DStv account to provide assistance.
Kindly provide us with the following details for further assistance:
o Your identity number.
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our sincere apology for the delayed response and the inconvenience you may have experienced.
We could not get hold of you today to discuss your query with you telephonically.
It was also not possible to access your DStv account to provide assistance.
Kindly provide us with the following details for further assistance:
o Your identity number.
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,