Terrible service

Item: DStv (MultiChoice)
Rating: 1
Author: Magda B

We have changed over from monthly payments to yearly payments in August 2022. Till today DSTV has not amended the account and are now expecting us to pay more fees to enjoy DSTV, just because they FAILED to do their job. Since 09 June 2023 I had to call 5 times due to the fact that they are switching off the DSTV every 3 days and every time I need to repeat the issue and be on the phone with them for more than a half an hour.

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

19 Jun 2023, 18:09

Hi Magda,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply19 Jun 2023, 18:09

Official

Hi Magda,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Magda B's updateReviewer Update

23 Jun 2023, 14:39

AGAIN - the account has not yet been corrected and the DSTV is cut off again!!!!!!!!!!! NO ONE is attending to this query

Magda B's update23 Jun 2023, 14:39

Reviewer Update

AGAIN - the account has not yet been corrected and the DSTV is cut off again!!!!!!!!!!! NO ONE is attending to this query

Magda B's updateReviewer Update

23 Jun 2023, 14:43

Multichoice - please expect my invoice, at my hourly rate for the time spend on thephone due to your incompetence of not correcting the account in august 2022

Magda B's update23 Jun 2023, 14:43

Reviewer Update

Multichoice - please expect my invoice, at my hourly rate for the time spend on thephone due to your incompetence of not correcting the account in august 2022