Terrible Service

I upgraded my internet package on the 17th of July 2023, also paid an extra amount for the upgrade, and still did not receive my data. I have made phone call after phone call, also talked to agents on the DSTV.com platform, still did not receive my data. I have asked the internet department to call me to resolve this problem, and at last they called me, ensured me that my data would be loaded and that my account would get fixed, but still, after 3 days of waiting, still did not receive my data. I have had to recharge data from my side, with so much extra charges, which I refuse to pay for. I need my account to get fixed, but some of the agents simply end our conversation and mark it as being complete.