Terrible Service

We paid the DSTV account using an incorrect reference number and we then called and took 40mins to correct the issues, sending them proof of payments as requested. the reconnection was schedule to be done within a few minutes after the account was updated. It has been hours since, and I have made several calls amounting to over 2 hours only to speak to several consultants who put me on hold for 15 mins at a time without any response at all.